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Holy shit,
https://www.whitehouse.gov/briefing-room/statements-releases/2024/08/12/fact-sheet-biden-harris-administration-launches-new-effort-to-crack-down-on-everyday-headaches-and-hassles-that-waste-americans-time-and-money/
They're going to mandate being able to speak to an actual fucking person without having to hack the fucking IVR.
Mirabile motherfucking dictu an -actual rule- about this.